SHIPPING POLICY

Last updated: August 11, 2026

At VELUR, we aim to ensure that your order is prepared, dispatched and delivered with care.

This Shipping Policy explains how orders placed through our website are processed and delivered.

ORDER PROCESSING

Once your order has been successfully placed and payment has been confirmed, VELUR will begin processing your order.

You will receive an order confirmation using the contact information provided during checkout.

Orders are subject to product availability, successful payment authorization and verification of the information provided with the order.

SHIPPING AND DELIVERY

VELUR ships orders to the delivery address provided by the customer at checkout.

Applicable shipping charges and estimated delivery times will be displayed or communicated during the ordering process, where applicable.

Delivery times are estimates and may vary depending on the delivery destination, product availability, courier operations, customs procedures and circumstances outside VELUR’s reasonable control.

VELUR will make reasonable efforts to process and deliver orders within the estimated delivery timeframe but cannot guarantee delivery on a specific date unless expressly confirmed in writing.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, contact name and telephone number when placing an order.

Please review your delivery information carefully before confirming your purchase.

If you notice an error in your delivery information, please contact us as soon as possible at info@velurfragrance.com.

Once an order has been dispatched, we may not be able to change the delivery address.

VELUR is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information provided by the customer.

DELIVERY DELAYS

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including courier delays, customs processing, weather conditions, governmental restrictions, public holidays or other unforeseen events.

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to provide you with updated information.

INTERNATIONAL SHIPPING

Where international shipping is available, delivery times and shipping charges may vary depending on the destination.

International orders may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country.

Any applicable charges will be handled in accordance with the requirements applicable to the order and destination.

Customers are responsible for providing any information or documentation reasonably required for customs clearance.

ORDER TRACKING

Where tracking is available, tracking information may be provided once your order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed over to the delivery provider.

RECEIVING YOUR ORDER

Please inspect your order upon delivery.

If your product arrives defective or damaged during transit, please contact VELUR within 7 days of delivery so that we can assess the issue and, where applicable, arrange a replacement. This matches VELUR’s existing Terms & Conditions.

When contacting us regarding a damaged delivery, please provide your order or invoice details and photographs of the product and packaging where possible.

FAILED OR UNDELIVERABLE DELIVERIES

If a delivery cannot be completed because the recipient is unavailable, the address provided is incorrect or incomplete, or the customer fails to provide information required for delivery, additional delivery attempts or charges may apply.

If an order is returned to VELUR as undeliverable, we will contact the customer to determine the appropriate next steps.

RETURNS AND EXCHANGES

Shipping-related returns and exchanges are subject to our Return and Refund Policy.

Eligible exchanges may be requested within 14 days of delivery, provided the product is unopened, unused, in its original sealed packaging and accompanied by valid proof of purchase.

Return shipping costs for eligible exchanges are borne by the customer unless otherwise agreed by VELUR or required by applicable law.

CONTACT US

For questions regarding shipping, delivery or your order, please contact:

VELUR TRADING L.L.C-FZ
Email: info@velurfragrance.com
Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
**Trade License No.: 2536731.01